AVL/TPVCutting-edge security features that work better than live agents
Speed up your entire retail energy enrollment system and greatly improve the accuracy of the applications by eliminating data re-entry and lost papers. Multiple need-specific software checks validate the data during the enrollment process.
In Proud Partnership With
Immediate outbound call to customer upon enrollment submission. No more agent calling into TPV provider and awkwardly waiting on hold in the customer’s doorway.
AI Voice Recognition
Artificial Intelligence interprets Yes/No and open-ended responses from customers to professionally-recorded questions.
Dynamic Verification Questions
Question set asked dynamically determined based on enrollment parameters.
Unlike live agents, IVR never mispronounces words or misreads legally-required language that can jeopardize you with PUCs.
Biometric Voice Recognition
Cutting-edge voice biometric technology guards against coaching or even agents themselves doing the TPV.
Call Time Reduction
Customers can enjoy a smoother customer experience and TPV call time can be completed 3 minutes faster than a live agent.
SMS Web TPV Features
Texted Browser Links
Validate through the customer’s smartphone browser with a series of Yes/No verification questions. No need to interact with a live agent or listen to an automated recording.
Over a dozen security features ensure link only opened on the intended customer’s phone, including device fingerprinting and wireless carrier customer validation checks
TPV Receipt PDF generated with questions & timestamped responses
You’ll have real-time access and complete control over the process and conversation with our secure, built-in verification.
For D2D, TPV can be deferred until agent’s GPS position has moved sufficiently away from the customer.
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STREAMLINE YOUR ENERGY SALES
Contact us today to see how we can help your team.