TLP Software has partnered with TPV.com
The industry leader in third party verification.
TLP Software has fully integrated with TPV so all records and information created on the tablet are seamlessly passed to TPV's agents in real time. There is no longer a need for the customer to repeat information taken on the tablet back to the TPV agent. An estimated 2–3 minutes per call is eliminated in the customer having to tell the agent their:
Seamless information integration
- Service Address
- Billing Address
- Meter Number
- Email Address
- Phone Number, etc.
This makes for a seamless selling experience that saves our clients 2–3 minutes per call and tens of thousands of dollars annually in lower call times. Our offline process protects informations in the event that the tablet loses connectivity.
- Shortest hold times
- No busy signals
- Securely recorded
- Redundantly warehoused
- Redundant call centers with flexible staff
- Voice and data equipment are stored in a secure facility
- Direct access to IT team drives quick solutions in plain English
- Complete control over TPV process and conversation
- Can be tailored to streamline call, provide robust validation or both.
- Real-time access to recordings and information.
- Custom designed reports and data integrations.